Payments, Return and Refund policy

All products on Austamin website are offered in AUD only. Austamin Pty Ltd does not support converting currency for any customers living outside Australia. Please contact with your local currency converters for the best support.

At the moment, all the contents on our website are in English only to keep the original information of the products. We are working our best to translate it to other language to serve customer with limited English capabilities. If you have any inquiry, please contact us directly by email info@austamin.com.au or phone +61 405 822 968 for the best support.

All products you buy in our store or website are covered by Austamin Pty Ltd Return and Refund Policy. Our policy do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind 

We are always happy to see you satisfy with your purchases, but if you change your mind we will offer you an exchange or refunds, however there are a few guidelines that apply:

  • Products purchased from our store or website within 7 days of purchase;
  • You are able to provide a satisfactory receipt or proof of purchase;
  • The product is in its original condition including all manuals and accessories;
  • The product must be unopened/unused/damaged;
  • The product is not one which a change of mind is not provided for.

We will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

  • Baby formula and milk power
  • Vitamins and supplements
  • Other products advertised as being non-refundable for change of mind.

Additional Information

  • All items will be returned to the original forms of payment, otherwise an exchange will be issued;
  • In the case of online purchases, refunds or exchanges will not include the cost of shipping, except for return of faulty items or when we are at fault;
  • Please contact our friendly Customer Service Team prior to sending/returning items, as we need to discuss and solve the problem with you first then work out the solution.

CONSUMER GUARANTEES

Our products come with guarantees that cannot be excluded under Australian Consumer Law including that the products will be:

  • of acceptable quality;
  • fit for purpose;
  • safe to use; or
  • match the description or sample.

We will cheerfully refund the purchase price, exchange or repair the product if the product you have purchased from Austamin Pty Ltd does not comply with any Consumer Guarantees.